Apogee is an AI support chatbot platform designed specifically for ecommerce businesses. It enables online stores to deploy a smart, branded AI assistant that can answer customer questions, track orders, and even help users add items to cart and place orders, all within the chat experience.
Store admins can connect their inventory and order management systems to power real-time responses. Meanwhile, end users engage with the assistant via a small widget embedded on the store website, similar to live chat systems but with full AI capabilities.
The product also supports handoffs to human agents, giving users the best of both automation and empathy.
Goals
-
Simplify customer support across ecommerce businesses
-
Reduce support load by handling routine queries through AI
-
Enhance shopping experience directly within the chatbot
-
Make the product easily adoptable by any ecommerce brand
Key Features Designed
-
AI chatbot widget (brand-customizable)
-
Order tracking & cart actions via chat
-
Human handoff UX within chat
-
Design system for component reuse across stores
